Refund Policy

1 Our Refund Policy — Summary

At Best IPTV PRO, all subscription purchases are final and non-refundable once the service credentials have been delivered to your email address.

This policy exists because our service is a fully digital product that is delivered instantly upon payment. Once access credentials are sent, the service has been consumed and cannot be returned.

We strongly encourage all customers to take advantage of our free 24-hour trial before making any purchase.

2 Free Trial — Test Before You Buy

We offer a free 24-hour trial to all potential customers. This allows you to fully test our service before committing to a paid subscription.

To request your free trial, contact us via:

• 📱 WhatsApp: +212669531011
• 📧 Email: contact@bestiptv4kpro.com

By testing before purchasing, you can verify that the service works correctly on your device and meets your expectations.

3 Non-Refundable Situations

Refunds will not be issued in the following situations:

• You changed your mind after purchase
• You no longer wish to use the service
• You purchased the wrong plan by mistake
• You experienced issues with your own internet connection or device
• You did not use the service during your subscription period
• You violated our Terms of Service and your account was terminated

4 Exceptions — When We May Offer Compensation

While we do not offer monetary refunds, we may provide subscription time extension in the following cases:

• Our service experienced extended downtime (more than 48 hours) due to server issues on our side
• Your subscription credentials were not delivered within 24 hours of payment
• A verified technical issue on our end prevented you from using the service

To request compensation, contact our support team within 7 days of the issue with evidence (screenshots, error messages, etc.).

5 Chargebacks & Disputes

If you file a chargeback or payment dispute without first contacting us, we reserve the right to:

• Immediately terminate your subscription without notice
• Permanently ban your account from future purchases
• Provide payment processor with evidence of service delivery

We always encourage customers to contact us first before filing any dispute. Most issues can be resolved quickly through our support team.

6 How to Contact Us for Support

If you experience any issues with your subscription, our support team is available 24/7:

• 📱 WhatsApp: +212669531011
• 📧 Email: contact@bestiptv4kpro.com

Please include your order details and a description of the issue when contacting us. We typically respond within a few hours.

7 Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the new policy.